Communication defn:
Ø
Ø Communication
is the process of exchanging information and understanding between people.
Ø Communication is best described as a process because it is active,
continuous, reciprocal and dynamic.
Nature of commn:
} It
is dynamic.
} It is behavioral interaction.
} It is receiver's phenomenon.
} It elicits responses.
} It is complex.
COMPONENTS OF COMMUNICATIONTHE SENDER
} THE CHANNEL
} THE RECEIVERS
} FEEDBACK
} THE MESSAGE
NATURE OF
COMMUNICATION is Explained By
} Characteristics
of communication
} Means
of communication
1. TWO WAY PROCESS.
} Communication
can take place only when there are at least two persons.
} One person has to convey some message and
another has to receive it.
} Information
may be conveyed to a group of persons at a time.
2. KNOWLEDGE OF LANGUAGE
} Receiver
should understand the message.
} Sender
must speak in a language that is known by the receiver.
3. MEETING OF MINDS NECESSARY
} Requirement
of consensus.
} That
means Identity of minds.
4. MESSAGE MUST HAVE SUBSTANCE
} Sender
must have something worthwhile for the receiver.
} Receiver
shows interest in the subject.
5. COMMUNICATION IS ALL-PERVASIVE:
} It
is Omni present.
} It
is found in all levels of management.
6. COMMUNICATION IS CONTINUOUS PROCESS
} Sharing
or exchanging information is on going process.
} As
long as there is work- personal, Official or unofficial, there will be
communication.
7. COMMUNICATION MAY BE FORMAL /INFORMAL
} Formal
communication follows hierarchy – the official channel established.
} Informal
communication does not follow the official channel
SEVEN TOP BARRIERS to communication
1. Physical barriers
2. Perceptual barriers
3. Emotional barriers
4. Cultural barriers
5. Language barriers
6. Gender barriers
7. Interpersonal barriers
-
As per book:
non verbal signals, language, listening, pre-judgement, relationships,
emotional responses, systems
METHODS OF COMMUNICATION
} ONE-TO-ONES
} MEETINGS
} PHONE
} VIDEOCONFERENCING
} FAX
} E-MAIL
} INTRANET
} RADIO
} TV
} LETTERS/MEMOS/REPORTS
} MANUALS
} PRINTED
MATERIALS
CHANNELS OF
COMMUNICATION
FORMAL COMMUNICATION CHANNELS
} Newsletters
} Meetings
} Written memos
} E-mail
} Bulletin boards
INFORMAL
COMMUNICATION CHANNELS
} Chance
encounters
} Grapevine
} Rumors
and Gossip
FLOW OF COMMUNICATION
} DOWNWARD
} UPWARD
} HORIZONTALLY
} DIAGONALLY
Downward
} From
higher to lower levels.
} Flow
is downward.
} Directive
in nature.
} Purpose
is to get plans implemented.
} Travels
fast.
} Orders,
instruction, lectures, manuals, handbooks, etc.. are main examples.
Upward
} From
lower to higher levels.
} Flow
is upward.
} Non
directive.
} Purpose
is to provide feedback on performance.
} Travels
slowly.
} Reports,
appeals, suggestions, grievances, protests, surveys, etc.. are main examples.
Ø Horizontal
communication
Horizontal
or lateral communication implies the flow of information, ideas and opinions
among positions at the same level of authority.
Ø Diagonal
communication
It
means communication between people who are neither in the same department nor
on the same level of organization structure.
Benefits of effective
communication:
S-stronger decision making and problem solving
U-upturn in productivity
C-convincing and compelling corporate materials
C-clearer, more streamlined workflow
E-enhanced professional image
S-sound business relationships
S-successful responsive ensured
Methods of
communication:
-oral and written
communication, both internal & external are,
